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Access and error logs
Access and error logs

Dig into your WordPress site logs to troubleshoot obscure problems.

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Written by Admin account
Updated over 3 weeks ago

Access Logs

Web access logs are disabled by default due to the immense size of the generated log files. If you want to enable them briefly for troubleshooting purposes via the Pressidium Dashboard.

Enable real time access logs

  1. Navigate to the website overview screen by selecting / clicking on the related card in the Websites screen. Tip: You can quickly navigate to a website by using the S keyboard shortcut to bring up the quick search dialog.

  2. Verify the environment you want to apply the change, Production or Staging by checking out the currently selected environment in the navigation bar.

  3. Click on the Logs menu.

  4. Expand the Access Log panel by clicking on it.

  5. Click on Enable ... access logs for ... button to send a support request to enable access log for the specific website and environment.

Downloading access logs for current and previous days

You can download access logs files for the current day (partial access log) and for the past seven (7) days in compressed CSV format (gzipped) by selecting the respective option in the Download Log File drop-down.

Select the desired day and and pick the properties you want included in and your browser should start downloading the respective file in compressed gzip format, you will need to uncompress it first to get the raw CSV file. The access log CSV file can be opened in a text editor, one of the many programs and tools compatible with CSV files (e.g. Microsoft Excel / Google Sheets etc.) or loaded into a database for further processing.

You can pick individual properties to include or opt for an existing set of properties based on the CLF (Common Log Format) or the extended Combined (which includes Referer & User Agent).

Only one download can be active at any given time for a website. Wait for the file download to finish before requesting a new one in the UI.

Error Logs

Error Logs can help you identify potential problems with your website such as plugin and theme coding/PHP errors or incompatibilities. To view error logs:

  1. Navigate to the website overview screen by selecting / clicking on the related card in the Websites screen. Tip: You can quickly navigate to a website by using the S keyboard shortcut to bring up the quick search dialog.

  2. Verify the environment you want to apply the change, Production or Staging by checking out the currently selected environment in the navigation bar.

  3. Click on the Logs menu.

  4. Expand the Error Log panel by clicking on it. The log viewer window will appear. 

By default the log viewer will auto refresh the display when new data are available ( can be toggled on/off using the Auto-refresh option). By utilizing the log viewer you can:

  • Download the error log by clicking on the Download errorlog button.

  • Clear the error log by clicking on the Clear Log button.

  • Search for a keyword by utilizing the input box. Matching text will be highlighted.

  • Expand the logs view to full screen to avoid excessive line wrapping and view more lines without scrolling by using the expand/collapse button.

  • Scroll to top / bottom by using the related buttons on the bottom right side of the logs view.

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