Our Support ethos
We pride ourselves in offering industry-leading 24x7x365 WordPress support, for every plan.
However there are no tier-1 support agents, or scripted replies. Tiered models of support encourage unjustified escalation, and make end-to-end issue resolution less straightforward.
In Pressidium, the same engineers that built the platform and are responsible for its roadmap, are handling your website’s issues.
We work together as a team to solve problems, not to close tickets just to keep the KPI meters happy.
Τicket response times
On average, our support ticket response times are 5′ for Enterprise plans, and 30′ for the Standard ones, round the clock.
Need help?
If you are not sure where to ask for help, or what details to include in a support request, contact our Support team through the Dashboard.
Where to go next
- Open a support request if you need help with an issue affecting your account or website.
- Subscribe to Pressidium status updates if you want to monitor platform status updates.
- Review your WordPress site’s new infrastructure if you are new to Pressidium and want an overview of the platform.
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