Support
FAQ and related information about our 24x7x365 support service.
Articles in this category
Do you provide DNS services?
Learn where to manage DNS records and how to identify your DNS provider before pointing a domain to Pressidium.
Do you support SSL certificates?
Learn how to use free Let’s Encrypt or custom SSL certificates, including renewal, CSR generation, and certificate uploads.
Have my DNS changes propagated yet?
Check DNS propagation using the Dashboard, online tools, or command-line queries, and learn how to interpret the results.
Help! I can’t find anyone on the phone!
Get 24/7 support from Pressidium through email and the ticketing system.
Our Support ethos
Great infrastructure enables great support.
Understanding requests
what counts as a request, how requests differ from visits and page views, how usage affects your EDGE plan.
Why are there two (or more) A records for my website?
Multiple A records enable load balancing and failover. Add every IP provided during domain setup to preserve availability.
Contact Pressidium Support (open a request)
You can do this either via e-mail or via our ticketing system.
The 2-minute DNS guide
DNS is the "glue" that holds everything together.
Subscribing to Pressidium Status updates in an RSS or Atom feed reader
Get cloud status updates via RSS or Atom
What’s that “Service-pending” message on Dashboard?
It might happen that you login and see this message on your Dashboard, but do not be alarmed. Please wait…
How many revisions are supported?
Learn how many site revisions Pressidium keeps and how they support deployments, rollbacks, and recovery.
Account
Find guidance on account setup, migrations, billing, and managing your Pressidium account.
Performance
Learn how to understand and manage performance features, caching behavior, image optimization, and testing in Pressidium EDGE.
Security
Understand the security protections, policies, and controls that help protect your WordPress sites and Pressidium account.